Support Form Privacy Statement

1. Introduction

In this privacy statement, the Federal Office of Information Technology, Systems and Telecommunication (FOITT) explains to what extent, for what purpose and under what conditions it processes personal data with regard to the use of support services for the federal trust infrastructure (hereinafter "swiyu support"). If a technical issue arises, affected users can use a web form to submit their support request to the FOITT. The FOITT processes the data received either itself in accordance with this privacy statement or by forwarding it to third parties.

The processing of personal data by the Federal Administration is governed by Swiss data protection law. It applies to data processing in connection with support services provided by the FOITT or its participating partners. Data processing by the FOITT is based on the draft Federal Act on Electronic Identity Credentials (e-ID Act).

2. Responsibility

The data processing described here is under the responsibility of the

Federal Office of Information Technology, Systems and Telecommunication FOITT
3003 Bern
Switzerland
T +41 58 463 25 11
info@bit.admin.ch

3. Provision of support services

Users can obtain information about our support services on the website, without telling us who they are. As with any connection to a web server, the server that hosts the website and the online platform automatically logs and stores certain technical data for a short period of time. This includes the user's IP address and their device's operating system, the date and time of use and the type of browser used to access the website or online platform.

We use cookies, tags and similar technologies on the website to provide you with the best possible user experience and to help us improve the website. Cookies are text files that are downloaded to your computer or mobile device when you visit a website or use an app. Some of the cookies we use are necessary to provide certain website functions. In addition, we use cookies to analyse website use and to gather information to optimise it. We also refer you to our transparency statement on the integration of third-party services. You can instruct your browser not to accept cookies or to ask you each time before a cookie is placed. You can also delete cookies on your device by using the corresponding function of your browser.

4. Data processing

The purpose of swiyu support services is to troubleshoot and ensure that pilotWallet is used as intended.

If you submit a support request on the support website, we may process the following personal data:

  • Surname
  • First name
  • Email address
  • Telephone number
  • FABER PIN (provisional driving licence identifier from pilotWallet)

5. Purposes

Your personal data is required to process support requests and to contact you if necessary.

6. Data transfer

In order to achieve the purposes described in this privacy statement, it may be necessary for us to pass on your personal data to other authorities or service providers. The categories of recipients are as follows:

  • External service providers
  • Suppliers
  • Authorities
  • Courts, if applicable

7. Place of data processing

Users' personal data is stored and processed in Switzerland.

8. Retention period

The FOITT stores personal data only for as long as required to:

  • fulfil the aforementioned purposes;
  • comply with its legal obligations.

9. Data security

In order to protect the data against unauthorised access, loss and misuse, the FOITT takes appropriate security measures of both a technical nature (encryption, logging, access controls and restrictions, backups, IT and network security solutions, etc.) and an organisational nature (instructions for employees, confidentiality agreements, reviews, etc.).

10. Your rights in relation to your personal data

You have the following rights in relation to personal data concerning you:

  • the right to obtain information on what personal data about you we store and how we process it;
  • the right to have a copy of your personal data provided or transferred to you in a commonly used format;
  • the right to rectification of your personal data;
  • the right to deletion of your personal data;
  • and the right to object to the processing of your personal data.

Please note that these rights are subject to statutory requirements and exceptions. To the extent permitted by law, we may refuse your request to exercise these rights. You additionally have the right to file an objection with the competent data protection authority.

11. Amendments

This privacy statement may be amended by the FOITT at any time without prior notice. The current published version or the version valid for the period in question shall apply.