Question 1

My electronic learner driver permit in the pilotWallet no longer works. What can I do?

Accepted Answer

The electronic learner driver permit in the pilotWallet will remain valid only until 8 July 2025. That is because the pilotWallet will be discontinued on 8 August 2025 and will be replaced by the swiyu app.If you already have an electronic learner driver permit: we will write to you in good time to tell you how to transfer it to the new swiyu app.If you cannot find the documentation or have not received it: contact your local driver and vehicle licensing office.The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.No solution found? Submit your question.

Question 2

My electronic provisional driving licence is invalid and I do not know why?

Accepted Answer

If your electronic provisional driving licence is invalid and you do not know why, please contact your local driver and vehicle licensing office.The list of driver and vehicle licensing offices in Switzerland can be found at the following link: https://strassenverkehrsaemter.ch/No solution found? Submit your question.

Question 3

The details in my electronic learner driver permit are incorrect, what can I do?

Accepted Answer

If the personal details in your electronic learner driver permit in the swiyu app are incorrect, please contact the driver and vehicle licensing office that issued it.The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.No solution found? Submit your question.

Question 4

Can I transfer my electronic learner driver permit from a backup or to another smartphone?

Accepted Answer

No, to protect your data, it is stored solely on your smartphone. It is not possible to transfer it, even if you change device. If you switch to a new device, you will need to reinstall the swiyu app and order a new electronic learner driver permit from your local driver and vehicle licensing office.The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.No solution found? Submit your question.

Question 5

I have deleted the swiyu app and can no longer load the electronic learner driver permit via QR code or text message link. What can I do?

Accepted Answer

For security reasons, an electronic learner driver permit can be loaded into the swiyu app only once via QR code or text message link. Consequently, you need to order a new electronic learner driver permit from your driver and vehicle licensing office.The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.No solution found? Submit your question.

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