These answers may help you

Category: Electronic learner driver permit > Obtaining an electronic learner driver permit

• I cannot find the letter with the QR code, what can I do?

  If you no longer have the issue letter with the QR code for the electronic learner driver permit, contact your local driver and vehicle licensing office. You can order a new letter with the QR code there.

  The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.

  Do you have any further questions about this? Submit your question.

• What can I do if the QR code on my letter has expired?

  If the QR code has expired, you can order a new one from your driver and vehicle licensing office.

  The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.

  Do you have any further questions about this? Submit your question.

• I did not receive a text message. What should I do?

  If you did not receive a text message, please contact the driver and vehicle licensing office.

  The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.

  Do you have any further questions about this? Submit your question.

• I have electronic learner driver permits for different categories. Can I store them all on the same device?

  Yes, you can store multiple electronic learner driver permits on one device.

  A separate electronic learner driver permit is issued for each category (A, B, etc.).

  Do you have any further questions about this? Submit your question.

• Can I store the same electronic learner driver permit on multiple devices?

  No, you can only store the electronic learner driver permit on one device.

  Do you have any further questions about this? Submit your question.

• Can I store my electronic learner driver permit in the wallet app of my choice?

  No, the electronic learner driver permit can only be used with the swiyu Wallet.

  Do you have any further questions about this? Submit your question.

• Can I transfer my electronic learner driver permit from a backup or to another smartphone?

  No, to protect your data, it is stored solely on your smartphone. It is not possible to transfer it, even if you change device. If you switch to a new device, you will need to reinstall the swiyu Wallet and order a new electronic learner driver permit from your local driver and vehicle licensing office.

  The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.

  Do you have any further questions about this? Submit your question.

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