Question 1

I cannot find the letter with the QR code, what can I do?

Accepted Answer

If you no longer have the issue letter with the QR code for the electronic learner driver permit, contact your local driver and vehicle licensing office. You can order a new letter with the QR code there.The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.No solution found? Submit your question.

Question 2

What can I do if the QR code on my letter has expired?

Accepted Answer

If the QR code has expired, you can order a new one from your driver and vehicle licensing office.The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.No solution found? Submit your question.

Question 3

I did not receive a text message. What should I do?

Accepted Answer

If you did not receive a text message, please contact the driver and vehicle licensing office.The list of driver and vehicle licensing offices in Switzerland is available at the following link: https://strassenverkehrsaemter.ch/.No solution found? Submit your question.

Question 4

Can I add my electronic learner driver permit to any wallet app of my choice?

Accepted Answer

No, the electronic learner driver permit can only be used in the swiyu app.If you have an electronic learner driver permit in the pilotWallet, we will write to you in good time to tell you how to transfer it to the new swiyu app.No solution found? Submit your question.

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